Terms of Service


Last Updated : 28 – April - 2019


Thank you for using Trolley Fresh! These Terms of Service (“Terms”) govern your use of the Trolley Fresh services, including Trolley Fresh’s website (Link) , Trolley Fresh’s mobile applications, and any websites (or portions thereof) or mobile applications that are operated by Trolley Fresh (collectively, the “Services”), and are entered into by you and TROLLEY FRESH ONLINE PRIVATE LIMITED(“Trolley Fresh”).


Acceptance of Terms of Use

These Terms of Use do not alter in any way the terms or conditions of any other agreement you may have with us in respect of any products, services or otherwise. If you are using the Sites on behalf of any person or entity, you represent and warrant that you are authorized to accept these Terms on such person or entity's behalf and that such person or entity agrees to be responsible to us if you or such person or entity violates these Terms. 

We reserve the right to change or modify these Terms of Use at any time and in our sole discretion. If we make changes to these Terms, we will update the "Last Updated" date at the beginning of these Terms of Use. By continuing to access or use the Sites, you confirm your acceptance of the revised Terms of Use. We encourage you to review the Terms of Use frequently to ensure that you understand the terms and conditions that apply when you access or use the Sites.


Privacy Policy

Please refer to our Privacy Policy (Link) for information about how we collect, use and disclose information about you.


Use of Platform as a Services

Trolley Fresh offer support services to Delivery Partners in respect to order fulfillment, payment collection, call center, and other services, pursuant to independent contracts executed by it with the Delivery Partners.

Trolley Fresh is only providing a platform for communication and it is agreed that the contract for sale of water can or services shall be a strictly bipartite contract between the Delivery Partners and the Customers. In case of complaints from the Customers pertaining to water can damage, quality, or any other such issues, Trolley Fresh shall notify the same to Delivery Partners and shall also redirect the Customers to the Delivery Partners. The Delivery Partners shall be liable for redressing Customers complaints. In the event you raise any complaint on any Delivery Partners accessed using our Platform, we shall assist you to the best of our abilities by providing relevant information to you, such as details of the Delivery Partners and the specific Order to which the complaint relates, to enable satisfactory resolution of the complaint.

Trolley Fresh neither make any representation or warranty as to specifics (such as water quality, value, salability, etc.) of the products or services proposed to be sold or offered to be sold or purchased on the Platform nor does implicitly or explicitly support or endorse the sale or purchase of any products or services on the Platform. Trolley Fresh accepts no liability for any errors or omissions, whether on behalf of itself or third parties

Trolley Fresh is not responsible for any non-performance or breach of any contract entered into between Customers and Delivery Partners on the Platform. Trolley Fresh does not guarantee that the concerned Customers and/or Delivery Partners will perform any transaction concluded on the Platform. Trolley Fresh is not responsible for unsatisfactory or non-performance of services or damages or delays as a result of products which are not delivered.

Trolley Fresh are not responsible for any delay caused by any unforeseen time lags by the Delivery Partners in delivering the water can to the customer, or if the customer is not available at the time of delivery. Trolley Fresh and its affiliates are committed to deliver the water can to you in time and in good condition.

For more questions please refer Trolley Fresh FAQ section



The Sites are not targeted toward or intended for use by anyone under the age of 18. By using the Sites, you represent and warrant that you (a) are 18 years of age or older, (b) are a legal resident of India, (c) have not been previously suspended or removed from the Sites, or engaged in any activity that could result in suspension or removal from the Sites, and (d) have full power and authority to enter into these Terms of Use and in so doing will not violate any other agreement to which you are a party.


Registration, Account and Communication Preferences

In order to access and use certain areas or features of the Sites, you will need to register for an account. By creating an account, you agree to

  • Provide accurate, current and complete account information.

  • Maintain and promptly update, as necessary, your account information.

  • Maintain the security of your account credentials.

  • Be responsible for the acts or omissions of any third party who has authority to access or use the Sites on your behalf, and

  • Immediately notify us if you discover or otherwise suspect any security breaches related to the Sites or your account.

By creating an account with us, you also consent to receive electronic communications from us (e.g., via email, sms, whatsapp or by posting notices to the Sites). These communications may include notices about your account (e.g., payment authorizations, password changes and other transactional information) and are part of your relationship with us. You agree that any notices, agreements, disclosures or other communications that we send to you electronically will satisfy any legal communication requirements, including, but not limited to, that such communications be in writing.


Online Payments

While availing any of the payment method/s available on the Trolley Fresh Mobile App, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:

  • Lack of authorization for any transaction/s, or

  • Exceeding the preset limit mutually agreed by You and between "Bank/s", or

  • Any payment issues arising out of the transaction, or

  • Decline of transaction for any other reason/s

All payments made against the purchases/services on the Platform by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. The Platform will not facilitate transactions with respect to any other form of currency with respect to the purchases made on Platform. You can pay by

  • Credit card or debit card or net banking;

  • Any other RBI approved payment method at the time of placing an order;

  • Receiving payment through Cash On Delivery referred as COD.

You understand, accept and agree that the payment facility provided by Trolley Fresh is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment on delivery, collection and remittance facility for the transactions on the Platform using the existing authorized banking infrastructure and credit card payment gateway networks. Further, by providing payment facility, Trolley Fresh is neither acting as trustees nor acting in a fiduciary capacity with respect to the transaction or the transaction price.


Water can Price

Water can price are subjected to change. We are working closely to update the price and service list at earliest with any changes, if you have any queries on the service area or the pricing, please write us to info@trolleyfresh.com. Price list of a 20 liter water can along with the service are listed here


Cancellation Policy:

You are not entitled to cancel the order you have placed and its been confirmed by the delivery partners or by the Trolley Fresh. If you cancel your order after it has been confirmed, Trolley Fresh shall have a right to charge you cancellation fee with minimum of ₹5 up to the order value ,with a right to either not to refund the order value or recover from your subsequent order, the complete/ deficit cancellation fee, as applicable, to compensate our delivery partners. Trolley Fresh shall also have right to charge you cancellation fee for the orders canceled by Trolley Fresh for the reasons specified below specified circumstances. In case of cancellations for the reasons attributable to Trolley Fresh or its delivery partners, Trolley Fresh shall not charge you any cancellation fee.

We reserve the sole right to cancel your order in the following circumstance:

  • In the event of the provided address not in the delivery area offered by us.

  • Failure to contact you by phone or messages (sms , whatsapp) at the time of confirming the order booking;

  • Failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery.

  • Unavailability of all the Water brand ordered by you at the time of booking the order

  • Unavailability of customer or adults (above 18 years) in the provided location.

  • Missing of replacement cans or the deposit amount equivalent to the ordered water cans.


Refund Policy

You have full rights to deny the water can if it was physically damaged , contains foreign objects or any concerns with the water can, on the time of delivery. Accepted delivery of cans will not be eligible for the refund.

You shall be entitled to a refund only if you paid for your order at the time of placing your order on the Mobile App and only in the event of any of the following conditions, You will be required to share the proof of the same before any resolution can be provided by the delivery partners.

  • Water can was delivered in a physically damaged condition

  • Water can contain any foreign objects

  • We canceling your order due to below circumstances

    • Your delivery location following outside our designated delivery area.

    • Failure to contact you by phone or Messages (sms \ whatsapp) at the time of confirming the order booking.

Please write us with registered mobile number and order number to info@trolleyfresh.com


Water Cans Deposit

Water Can deposit collected are bilateral between the Delivery Partner and Customer, therefore, Trolley Fresh is not liable to charge or deposit any taxes applicable on such transaction. In the event of discontinuation of service from Trolley Fresh, Customer have to contact the delivery partners for the refund, Trolley Fresh assist you to the best of our abilities by providing relevant information to you, such as details of the Delivery Partners.

Customer is liable for return /exchange of water cans in the condition they received during delivery, if failed to meet the terms result in pay the deposit for the new water cans to the delivery partners.


Delivery Policy

Trolley Fresh aim to delivery the water cans through our Delivery Partners with best in effort to delivery on the time slot selected by customers on the time of delivery. Changing of delivery time slot is not permitted after the order is confirmed.

At present Trolley Fresh provide two convenient slots

Morning : 9 AM to 12 PM

Evening : 4 PM to 8 PM.

Please note that the delivery slot is changeable by the delivery Partner.



In no event shall Trolley Fresh or entities associated with the corporate brand, mentioned on this Website be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits) resulting from the use or inability to use the Website and the Website material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organization or entities were advised of the possibility of such damages.

Trolley Fresh reserve the right to release information to local, state, central or international law enforcement officials when Trolley Fresh believe in good faith that the law requires it, or when required to, by order of a Court or authorized administrative agency. Taxes if any should be borne by the customer.


Jurisdiction & Dispute Resolution:

All disputes arising from or in connection with our business relationship shall be settled under Arbitration by sole Arbitration appointed by Trolley Fresh. The award of the said Arbitrator shall be final and binding on both Trolley Fresh and customer/distributor. The parties herein shall bear the arbitration charges equally and the arbitrator shall be empowered to pass any interim order any time during such arbitration. The arbitration proceedings shall be in English language and conducted as per the provision of The Arbitration and Conciliation Act 1996. The venue of arbitration be at Tambaram, Chennai, Tamil Nadu, India.


Contact Us

Have any queries or feel like giving us thumbs up?

Please visit Trolley Fresh Website for more information

Call us at +91 7550104879 or Write to us at info@trolleyfresh.com


Get the Trolley Fresh Android Mobile App in the Play Store